All states have anti-discrimination laws that require utilities to provide service to anyone who requests it, known as the “obligation to serve.” Utilities have long exploited these statutes to justify spending on gas infrastructure — but now that they are pursuing alternatives to that increased spending, the same provisions are holding them up. To avoid investing in a section of the gas system that requires expensive maintenance, for example, a utility would need to get 100% of the customers served by that section off gas. It only takes one customer with an attachment to their gas stove to derail a whole project.
As long as it’s illegal to take away someone’s gas stove, there won’t be any way to plan an orderly transition off gas. And that’s a problem because the scattershot, incentives-based transition that’s happening now — where early adopters are grabbing subsidies for heat pumps and induction stoves — is a recipe for vast inequity.
“If random homes are being taken off the gas system, the entire gas infrastructure continues to need to stay in place, and it needs to be paid for and maintained and reinvested in,” Nicole Abene, the senior New York legislative and regulatory manager for the Building Decarbonization Coalition, told me. “What you're doing is leaving the people remaining on the gas system to pay for the entire system.”
A report published in early May by National Grid, which operates both gas and electric companies in New York and Massachusetts, and the clean energy nonprofit RMI, chronicles how poorly efforts to implement “non-pipeline alternatives,” where utilities try to electrify homes instead of further investing in the gas system, have gone. It says that in one case, National Grid offered to pay the full cost of installing geothermal heating systems for 19 customers in rural upstate New York in order to avoid performing system upgrades. Just five showed interest, and only three moved forward with the installations. In another case, the company contacted nearly 400 New York customers by phone about the potential to electrify their homes in order for the company to avoid replacing leak-prone pipes. Only 149 responded, and just 18 expressed interest.
PG&E, in California, has seen slightly more success. Between 2019 and 2021, it approached 124 customers to negotiate agreements to disconnect their gas and convert them to electrified heating and cooking so that the company could decommission sections of the system. After spending more than $3 million on outreach, it got 68, or 55% of the customers to sign contracts. It has since signed up at least 37 more building owners for the program and decommissioned 22 miles of pipeline as a result.
I asked Mike Henchen, a principal on the carbon-free buildings team at RMI and one of the authors of the report, why we should trust any of this data. It doesn't seem like there's much incentive for the utilities to try that hard, I said. They could simply mail out a pamphlet, and then come back to regulators and say, “Well, we asked and they didn’t respond.”
Henchen had a few thoughts on this. For one, these companies have all made public commitments to decarbonization and showed at least some support for reducing gas consumption to help achieve state climate goals. “They’ve got to back that up and show that they’re serious,” he said. “I think it’s also true that within these companies, real humans are being tasked at their job to go do these projects. Those people, regardless of what the utility business model is, want to see success from their efforts.” Plus, regulators are also stepping up their oversight.
In New York, utilities have to report back to regulators on their efforts, providing a window into how aggressively they have conducted outreach. Last year, Con Edison, which also provides gas and electric service in the state, pursued 65 projects to avoid replacing risky gas infrastructure like leak-prone pipes through electrification. Public filings say that the company first tried mailing brochures to the buildings that explained the benefits of electrification, along with a letter explaining how the program would work if they opted in and including the program manager’s business card. Then Con Edison sent emails to the building owners once a month for three months. It also met in person with customers, though it did not say how many. After reaching out to the owners of the more than 150 buildings that would be affected, only five agreed to cooperate.
The filings also outlined why customers declined to participate, with the number one reason being that they had either recently installed a new gas stove or simply preferred gas cooking. Other concerns raised included worries about higher electric bills and vulnerability to power outages.
Henchen said that utilities are only just getting started learning how to sell electrification to customers, and there’s a lot of ideas about how to improve, including working with community partners and engaging with local contractors.
But outreach is just one piece of the puzzle. The bigger obstacle is the law. The exhaustingly named “Strategic Pathways and Analytics for Tactical Decommissioning of Portions of Gas Infrastructure in Northern California” report, written by several California-based energy research firms, notes that despite PG&E’s more than 100 successful conversions, each project has been relatively small and low-impact. That’s because the company has not been able to convince clusters of customers larger than five at a time to convert.
Lawmakers have started to act. In March, Washington State passed a law amending its statute, allowing gas companies to meet their obligation to serve by providing “thermal energy” through a network of geothermal heating systems.
Massachusetts legislators are considering a bill that would change the official definition of a “gas company,” adding that it can be a corporation organized for the purpose of selling “utility-scale non-emitting renewable thermal energy.” The bill would also change the obligation to serve to be inclusive of that definition.
In New York, where the current statute calls gas, among other energy sources, “necessary for the preservation of the health and general welfare,” a bill called the HEAT Act would strike the word “gas” altogether and allow utilities to discontinue service as long as a replacement plan has been approved by the utility commission. California is also considering similar legislation.
New York’s HEAT bill cleared the State Senate earlier this year. The Assembly refused to include the proposal in the state budget, but could still bring it to the floor before the legislative session closes in early June. Though neither Con Edison nor National Grid has come out swinging publicly for the bill, both companies have expressed support for many of the policies in it, including ending the obligation to serve. In the new report with RMI, National Grid concedes that changing the statute is necessary — and that not doing so threatens to balloon costs for customers.
“Utilities’ obligation to connect new gas customers upon request will require the construction of new gas infrastructure regardless of whether the expansion is economically viable,” it says. “This policy challenge requires designing a new process to enable projects driven by community needs or system economics rather than individual customer opt-in.”
In other words, without changes, these laws that were designed to prevent inequality could end up exacerbating it.
Copernicus Climate Change Service/ECMWF
